Shipping & Returns

We ship to the 48 Contiguous US States. If you would like to deliver to Alaska or Hawaii, please call or email for more options. If for any reason you are not satisfied with your Quality Growers online purchase, we are happy to provide an online credit or refund, subject to the conditions outlined below. For further assistance please contact info@qualitygrowers.com or call 386-734-3433 (Mon-Fri, 9:30am to 5:00pm Eastern Standard Time).

Return & Exchange Policy

We strive to keep our customers satisfied with their purchases, however, you find it necessary to return or exchange your items, we allow returns within 30 days of your original purchase.

Please ensure that your shipping address is accurate before completing your order. If an incorrect address is provided and the order is shipped to the wrong location, a restocking fee will apply. The fee will be determined based on the quantity of items ordered. This fee is necessary to cover the costs associated with handling and restocking the returned items. We appreciate your understanding and cooperation in helping us provide the best possible service.

Damage Claims & Shortages

Please report any shortage or damaged merchandise by email or fax within three business days from the date of receipt. The customer warehouse manager or shipping clerk must sign claims for shortage or damage.

For shipments with UPS or FedEx, the damaged merchandise must be still in the master carton with all original packaging material for carrier inspection.

Shortages and/or damaged product sent by a common carrier must be noted on your freight bill at time of delivery. Please direct damage claims to the freight carrier.

How to Request a Return

Send us an email at info@qualitygrowers.com with your order number and a detailed description of any issues you may have encountered.